WhatsApp, Airbnb & Booking.com, and a website chat widget

Superchat

Name: Superchat
Price: 19 GBP

The messaging bot that remembers your customers and knows when to get a human.

关于 Superchat

Superchat is a customer-messaging bot with real memory: it remembers who it's talking to across every channel, so a guest who books on Airbnb and later WhatsApps about the door code doesn't have to repeat themselves. It answers from your own knowledge base and booking records — never guessing at a price, a policy, or a door code it wasn't given — and hands off to the right person on your team the moment a question needs a human, with an SLA clock so nothing goes unanswered overnight.

Built first for property and short-let management — connect WhatsApp and your Airbnb/Booking.com messages through a channel manager, and it answers guest questions, flags real emergencies immediately, and routes everything else to whoever's on call. The same bot works for any business through a one-line website chat widget, no property features required.

Early access — sign up below, or get in touch about founding-customer pricing.

平台：: WhatsApp, Airbnb & Booking.com, and a website chat widget
发布日期：: 2026年8月11日

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功能介绍

Remembers guests and customers across every channel — WhatsApp, Airbnb, Booking.com, your website
Answers only from your own knowledge base and booking records — never invents a price, policy, or access code
Escalates to the right person on your team automatically, with an acknowledgement deadline and re-routing if nobody responds
Replies in the customer's own language
One script tag adds a chat widget to any website — no property or booking features required
Airbnb and Booking.com messaging via a connected channel manager (Hostaway)
A human can take over any conversation at any time — the bot goes silent until it's handed back